Refund Policy

Last updated: September 24, 2026

Please read carefully. By purchasing any of our products, the following Terms and Conditions are entered into by NSite, Inc, dba National Scoliosis Clinic / MyBackHub / The Scoliosis Solution / The Back Pain Solution ("Company") and You, and you agree to the terms stated herein.

Which terms apply to you

What you purchased Refund terms The Scoliosis Solution 14-day money-back guarantee, conditions below MyBackJourney / MyBackHub Membership — self-pay, one-time or monthly 14-day money-back guarantee, conditions below MyBackJourney / MyBackHub Membership — accessed through insurance coverage No money-back guarantee. Cancel at any time. Access provided at no cost through a partner, employer or promotional arrangement No refund, as no payment was made to Company Scoliosis VIP Coaching Program and Curve Specific Therapy Program Action-Based Guarantee (see below) Curved Spine Assessment and PostureBackNeck Assessment Non-refundable

This program is currently offered as the MyBackHub Membership and is transitioning to the name MyBackJourney. It was previously offered as The Back Pain Solution. If you purchased under any of these names, the terms below apply to you.

The Scoliosis Solution Refund Policy

We want you to be satisfied with your purchase, and we also want you to give your best effort to apply all of the strategies in our programs. Company provides a 14-day money-back guarantee for The Scoliosis Solution®. You are welcome to cancel your membership at any time. The money-back guarantee is governed by the following terms.

We do not require a scoliosis diagnosis to purchase the program, and your diagnosis or lack thereof does not affect these terms.

In order to qualify for a refund you must submit proof that you did the work in the program and it did not work for you. In the event that you decide your purchase was not the right decision, within 14 days of sign-up, contact our support team at support@mybackhub.com and let us know you'd like a refund by the 14th day at 11:59pm Pacific Time.

For your refund request, you will need to submit both of the following:

Confirmation that you completed at least the first ten exercise sessions assigned to you within your Scoliosis Realignment Therapy program.
A clear written request of a few sentences describing why the program did not work for you.

We will not provide refunds more than 14 days following the date of purchase. After day 14, all payments received to date are non-refundable. If you purchased a monthly membership, your subscription and all future associated payments may be cancelled at any time.

MyBackJourney / MyBackHub Membership Refund Policy

(previously offered as The Back Pain Solution)

We want you to be satisfied with your purchase, and we also want you to give your best effort to apply all of the strategies in our programs. Company provides a 14-day money-back guarantee for the MyBackJourney / MyBackHub Membership purchased on a self-pay basis. You are welcome to cancel your membership at any time. The money-back guarantee is governed by the following terms.

For your refund request, you will need to submit both of the following:

Confirmation that you downloaded the AI Guided Therapy app and performed the exercises on at least three days.
A clear written request of a few sentences describing why the program did not work for you.

We will not provide refunds more than 14 days following the date of purchase. After day 14, all payments received to date are non-refundable, although your subscription and future associated payments may be cancelled at any time.

If you access the membership through insurance coverage

The 14-day money-back guarantee applies to self-pay purchases only. If your participation is billed to your insurance, the money-back guarantee does not apply, and any amounts billed to you or to your plan are handled according to your coverage rather than under this policy. You may discontinue your participation at any time by contacting support@mybackhub.com.

If your access was provided at no cost

Where access has been provided to you at no charge — through a partner organization, an employer arrangement, or a promotional offer — no refund is available, as no payment has been made to Company. You may discontinue your participation at any time.

Holding more than one program

If you hold more than one of our programs at the same time, each is governed by its own terms above. Requesting a refund for one program does not cancel or refund the other, and does not affect your access to it.

Programs governed by the Action-Based Guarantee

Refunds for the Scoliosis VIP Coaching Program and the Curve Specific Therapy Program are not handled under the 14-day money-back guarantee. They are governed by the Action-Based Guarantee and Session Policy you signed prior to receiving program access. If you would like another copy of the guarantee you signed, email support@mybackhub.com.

Assessments

Refunds are not available for the Curved Spine Assessment or the PostureBackNeck Assessment.

How refunds are processed

Upon determining that you are entitled to a refund pursuant to this policy, NSite, Inc will promptly issue an instruction to its payment processor to issue the refund. NSite, Inc does not control its payment processor and will not be able to expedite any refunds. Refund processing time may take 7–10 business days for the funds to clear your account.

If you receive a refund of any purchase through our money-back guarantee, that shall immediately terminate any and all licenses granted to you to use the material provided under this Agreement and NSite, Inc's Terms of Use. Your access to the program will be immediately removed, including the web portal and online community group.